At Euroka Energy, we are committed to supporting the safety, dignity, and wellbeing of our people and our customers. We understand that family and domestic violence can have devastating and long-lasting impacts, and we believe everyone deserves to feel safe at home, at work, and in the community.
Our Commitment
Euroka Energy acknowledges that family and domestic violence is a serious social issue that affects individuals regardless of gender, age, culture, or background. We are committed to:
- Creating a safe and supportive environment for any employee or customer affected by family and domestic violence.
- Providing compassionate, confidential, and flexible support.
- Ensuring our team members are trained to respond appropriately and respectfully to those impacted.
Support for Customers
If you are experiencing family or domestic violence, we are here to help. We can offer:
- Confidential support and flexible account management, including:
- Pausing or adjusting payments
- Removing late fees or disconnection risks
- Changing account details or account access for your safety
- Priority access to hardship assistance programs
- Direct referral to professional support services
To speak with our trained customer care team confidentially, please email us at support@eurokaenergy.com.au or call 1800 161 969 (Monday–Friday, 9am–5pm AEST). Please let us know if it is safe to call or email you back.
Support for Employees
We are committed to providing a safe and respectful workplace. Employees experiencing family or domestic violence may access:
- Up to 10 days of paid family and domestic violence leave
- Additional flexible work arrangements, including remote work or adjusted hours
- Confidential counselling support through our Employee Assistance Program (EAP)
- Safe and private workplace arrangements to ensure physical and emotional safety
Managers and People & Culture representatives are trained to support affected staff with discretion and empathy.
Privacy and Safety
We treat all disclosures of family and domestic violence with the utmost confidentiality. Any information you provide will be handled with sensitivity and will not be shared without your consent, except where required by law or where there is a serious risk to safety.
Resources and Contacts
If you or someone you know is in immediate danger, call 000.
For 24/7 confidential support:
- 1800RESPECT – 1800 737 732 (National Domestic, Family and Sexual Violence Counselling Service)
- Lifeline – 13 11 14
- Men’s Referral Service – 1300 766 491 (Support for men using violence)
- Safe Steps (Victoria) – 1800 015 188
- DVConnect (Queensland) – 1800 811 811
Download Our Full Policy
Continuous Improvement
Euroka Energy will regularly review this policy and our practices to ensure they remain responsive, respectful, and aligned with community and regulatory expectations.
At Euroka Energy, we stand with survivors. We are committed to being part of a safer and more compassionate future for all.